Privacy policy

Feinz, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Email: customersupport@feinz.shop
Phone: +1 (862) 236-8449
Address: 950 S Orange AVE Newark, NJ 07106, United States
Support Hours: Monday – Friday 09:00 AM – 5:00 PM (GMT-5) Eastern Time (ET)
Live Chat: Available on-site

2. How We Use Your Information.

We use your personal information to:

Process and deliver orders
Provide customer support
Manage returns and refunds
Improve website functionality and services
Prevent fraud and unauthorized activity
Send important service-related communications
Send promotional emails (only where permitted)

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

3. Information We Collect

We may collect personal information in several ways when you use our website or place an order.

Information You Provide Directly

This may include:

Full name
Billing and shipping address
Email address
Telephone number
Payment confirmation details
Order history

Account login information

Messages sent through contact forms or customer support

Providing certain information may be necessary for processing orders and providing our services.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages viewed
Time spent on pages
Referral source

Website interaction data

This information helps us improve website performance, user experience, and security.

Information From Third Parties

We may receive information from trusted third-party providers, including:

Shopify
Payment processors
Delivery providers
Analytics providers
Advertising platforms
These providers may process information on our behalf to support website operations and order fulfilment.

4. Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store or have direct access to your full payment card details.

Our website uses industry-standard security measures to help protect customer information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain website functionality
Save user preferences
Analyze website traffic
Improve user experience
Measure advertising effectiveness
You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

6. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

Payment processors
Delivery and courier services
Website hosting providers
Analytics and advertising partners
Legal authorities where required by law
We do not sell customers' personal information to third parties.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce agreements and policies

8. Your Rights

Depending on applicable U.S. federal and state privacy laws, you may have certain rights regarding the personal information we collect and use. These rights may include:

Access your personal information
Correct inaccurate information
Request the deletion of your data
Restrict or object to certain processing
Withdraw consent where applicable
Request the transfer of your data
To exercise any of these rights, please contact us using the details provided below.

If you believe your privacy rights have not been properly addressed, you may have the right to contact the appropriate privacy or consumer protection authority in your state.

9. International Data Transfers

Some of our service providers, technology partners, or other third-party providers may process or store information in countries outside the United States.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data.

10. Third-Party Websites

Our website is not directed to children, and we do not knowingly collect personal information from children. We do not knowingly collect personal information from children.

11. Children’s Privacy